Refund Policy
Policy
At ELA Goods, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our refund policy below.
Eligibility for Refunds
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Refund requests must be submitted within [X] days of receiving your order.
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Items must be unused, in their original packaging, and in the same condition as received.
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Custom or made-to-order items, such as our soccer balls, are not eligible for refunds unless they arrive damaged or defective.
How to Request Refund
To initiate a refund, please email nighat@elagoods.com with the following details:
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Your order number
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A brief explanation of the reason for your refund request
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Photos of the item (if it arrived damaged or defective)
Our team will review your request and respond within 5-7 business days.
Refund Processing
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Approved refunds will be processed within [X] business days to the original payment method.
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Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
Non Refundable Items
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Custom or made-to-order items (unless defective or incorrect)
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Items returned beyond the eligible refund period
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Products that have been used, damaged, or are missing original packaging
Non Refundable Items
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Custom or made-to-order items (unless defective or incorrect)
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Items returned beyond the eligible refund period
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Products that have been used, damaged, or are missing original packaging
Exchanges
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We do not offer direct exchanges. If you need a different item, please request a refund and place a new order.
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For any questions or concerns, feel free to reach out to nighat@elagoods.com.