Question 1

1. How can I place an order?

Accepted Answer

At ELA Goods, we accept bulk orders e.g. orders for school, soccer clubs or other businesses . To place an order, please fill out our Contact Us form with your requirements, including the number of soccer balls, sizes, and any specific requests. Our team will get back to you with pricing and order details.

Question 2

2. What is the minimum order quantity?

Accepted Answer

We specialize in bulk orders and require a minimum quantity for purchase. The specific minimum order quantity (MOQ) varies by product, please contact us for details.

Question 3

3. Can I customize the soccer balls with my logo or design?

Accepted Answer

Yes! We offer custom branding for bulk orders, including logos, colors, and design modifications. Let us know your requirements in the Contact Us form, and our team will assist you.

Question 4

4. What sizes are available?

Accepted Answer

Our soccer balls are available in various sizes, including those suitable for professional players, kids, and school training programs (5,4,3)

Question 5

5. What materials are used in your soccer balls?

Accepted Answer

Our soccer balls are crafted from high-quality synthetic leather (PU) with reinforced layers for durability, excellent grip, and optimal performance.

Question 6

6. How long does it take to process and ship orders?

Accepted Answer

Since our soccer balls are made to order, processing times vary depending on the order size and customization requirements. We will provide an estimated delivery timeframe once we confirm your order.

Question 7

7. Do you ship internationally?

Accepted Answer

No! We ship only within US currently.  Shipping costs and delivery times depend on the destination. Please mention your location when submitting the Contact Us form, and we’ll provide shipping details.

Question 8

8. What payment methods do you accept?

Accepted Answer

We accept various payment methods, including credit card, checks, bank transfers and other secure transactions. Payment details will be provided upon order confirmation.

Question 9

9. What is your refund and return policy?

Accepted Answer

We stand by the quality of our products. If there’s an issue with your order, please email support@elagoods.com with your order number and details. Since our soccer balls are made-to-order, returns are subject to our Refund Policy.
For further inquiries, feel free to contact us, we’re happy to assist!

FAQ

Frequently asked questions